All Systems Operational

About This Site

Welcome to Proxyclick's status page, where you can get real-time information on system performance. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with Proxyclick, don't hesitate to get in touch with us at support@proxyclick.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Dashboard ? Operational
iPad app ? Operational
Browser-based Kiosk ? Operational
SMS ? Operational
Mail ? Operational
Slack ? Operational
Skype for Business ? Operational
API Operational
Webhooks Operational
Box integration ? Operational
Dropbox integration ? Operational
OneDrive integration ? Operational
Calendar integration Operational
Salesforce integration Operational
Exports Operational
Proovr Operational
Access Control Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 17, 2025

No incidents reported today.

May 16, 2025
S2 - Issues in the download and printing of badges
Resolved - We are pleased to inform you that the issue concerning the missing downloads for Visitor has been successfully resolved following the restoration of backups. Our internal team has completed all necessary remediation steps and confirmed that the service is operating normally after a period of monitoring.

A detailed Root Cause Analysis (RCA) is currently underway to thoroughly investigate the incident. The report will be published on our Status Page within the next 10 days.

We sincerely appreciate your patience and cooperation throughout this process.
May 16, 07:11 UTC
Update - As the issue was widespread and affected the Americas region as well, we shall continue to monitor the situation during Americas working hours today and mark the incident as resolved at or after 0700 UTC on 16 May 2025.
May 15, 13:02 UTC
Monitoring - All the backups have been restored successfully. As the issue has now been resolved, we shall monitor the situation for next 4 hours and progress it to resolved after that.
May 15, 09:21 UTC
Update - The final backup is in the final stages of being restored. We shall post an update once the restoration is completed.
May 15, 09:05 UTC
Update - Two of the three backups have been successfully restored. We are currently awaiting the completion of the remaining restoration processes. Our Cloud Operations team is diligently working to restore all data. We appreciate your patience as we navigate this process. The next update will be provided at or before 9 AM UTC.
May 15, 05:59 UTC
Update - Our Cloud Operations team continues to work on restoring data. We appreciate your patience we work through this. Our next update will be provided at 6 AM UTC.
May 15, 02:00 UTC
Update - Our Cloud Operations team continues to work on restoring data. We appreciate your patience we work through this. Our next update will be provided 2am UTC.
May 14, 23:33 UTC
Update - One of the three backups has been successfully restored. We are waiting for the rest to complete the restoration.
May 14, 20:39 UTC
Identified - Our infrastructure team has identified that the issue is with the image storage, and they are trying to fix this. In the meantime, as a workaround user's should be able to replace the missing images (e.g. in badge design) by uploading a new ones.
May 14, 17:08 UTC
Update - We have identified that customer logos are not visible from their sites, and the badges are no longer downloading or printing because they can't find the image from the linked path. Our infrastructure team is currently investigating the issue. Next update on 7:01 PM UTC.
May 14, 17:02 UTC
Update - We are continuing to investigate this issue.
May 14, 16:54 UTC
Investigating - S2 - Issues in the download and printing of badges
May 14, 16:41 UTC
May 15, 2025
May 14, 2025
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
S2 - All Access Control Systems are down, ACS Extender showing as offline
Resolved - We are pleased to inform you that the issue with the Access Control System for Visitor has been resolved. Our internal team has completed the necessary actions and verified that the service is functioning normally after a brief monitoring period.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail. It will be available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
May 6, 12:45 UTC
Monitoring - As per the communication from our infrastructure team, the ACS platform is now online.
We will continue to monitor the situation for the next 24 hours.
May 5, 15:38 UTC
Update - All Access Control Systems are down. Our teams are actively investigating the issue and we will update you on the progress.

Next Update - 16:30 UTC
May 5, 14:21 UTC
Investigating - We are currently investigating an issue with Proxyclick. We will update you when we have more information.
May 5, 14:14 UTC
May 5, 2025
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

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