Resolved -
We are pleased to inform you that the issue with Access Control Systems has been resolved. Our CloudOps team has completed the necessary actions and verified that the service is functioning as expected.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail. It will be available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process.
Oct 29, 09:23 CET
Monitoring -
We have implemented a solution for the issue affecting the Access Control system and are currently monitoring the situation to ensure stability and performance. Our CloudOps team is overseeing the process to confirm that the issue has been fully resolved.
Next update: 29 October 10:00 CEST
Oct 28, 23:36 CET
Update -
We continue to investigate the service interruption that may cause delays in access controls.
Our Engineering team is actively working to determine the root cause of the disruption and assess its impact.
We will provide our next update in 4 hours.
Thank you for your patience as we work to resolve this issue.
Oct 28, 21:16 CET
Identified -
We have identified the issue causing the recent service outage and are pleased to inform you that the message queues are now clearing. Due to the high volume of messages, it will take 3-4 hours for everything to return to normal. Rest assured, we are actively monitoring the situation to ensure a smooth resolution.
We will provide the next update in 4 hours.
Thank you for your patience and understanding.
Oct 28, 17:18 CET
Investigating -
We have noticed a spike and a high utilization in our backend service queues and as a result, you may face delays in access control operations. Our engineering and ClousOps teams are investigating the issue further.
Apologies for any inconvenience caused due to this.
Oct 28, 16:26 CET