Update - We are currently still awaiting final approval from Apple.
In the meantime, we recommend using the following workaround: please register visitors in advance to ensure QR code badges are generated correctly.
We apologize for the inconvenience and appreciate your continued patience. Restoring full functionality remains our top priority.
Our next update will be provided at 2:30 AM UTC.
Thank you for your understanding.
Jul 18, 2025 - 22:39 UTC
In the meantime, we recommend using the following workaround: please register visitors in advance to ensure QR code badges are generated correctly.
We apologize for the inconvenience and appreciate your continued patience. Restoring full functionality remains our top priority.
Our next update will be provided at 2:30 AM UTC.
Thank you for your understanding.
Jul 18, 2025 - 22:39 UTC
Update - Workaround: We’ve confirmed that this issue impacts only unexpected (walk-in) visitors. As a temporary workaround, we recommend registering visits in advance to ensure QR code badges are generated correctly.
Fix: Our engineering team has developed a fix and submitted it for expedited review with the Apple App Review Board. We’ll notify you as soon as the updated version is approved and available for download.
Thank you for your continued patience.
Next Update in 4 hours.
Jul 18, 2025 - 10:49 UTC
Fix: Our engineering team has developed a fix and submitted it for expedited review with the Apple App Review Board. We’ll notify you as soon as the updated version is approved and available for download.
Thank you for your continued patience.
Next Update in 4 hours.
Jul 18, 2025 - 10:49 UTC
Identified - We are currently investigating an issue affecting the generation of printed QR codes in the latest production release of our Kiosk software (Version V4.1.27, released July 17, 2025).
Our engineering team is actively working on a fix. In the meantime, if you have not yet updated to this version, we recommend pausing the update to avoid disruption.
We sincerely apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they become available.
Next Update: Within 24 hours
Jul 18, 2025 - 10:07 UTC
Our engineering team is actively working on a fix. In the meantime, if you have not yet updated to this version, we recommend pausing the update to avoid disruption.
We sincerely apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they become available.
Next Update: Within 24 hours
Jul 18, 2025 - 10:07 UTC
About This Site
Welcome to the Eptura Visitor status page, where you can get real-time information on system performance. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with Eptura Visitor, don't hesitate to get in touch with us at support@proxyclick.com and we'll get back to you as soon as we can.
Dashboard
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Operational
iPad app
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Operational
Browser-based Kiosk
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Operational
SMS
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Operational
Mail
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Operational
Slack
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Operational
Skype for Business
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Operational
API
Operational
Webhooks
Operational
Box integration
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Operational
Dropbox integration
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Operational
OneDrive integration
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Operational
Calendar integration
Operational
Salesforce integration
Operational
Exports
Operational
Proovr
Operational
Access Control
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.