All Systems Operational

About This Site

Welcome to Proxyclick's status page, where you can get real-time information on system performance. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with Proxyclick, don't hesitate to get in touch with us at support@proxyclick.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Dashboard ? Operational
iPad app ? Operational
Browser-based Kiosk ? Operational
SMS ? Operational
Mail ? Operational
Slack ? Operational
Skype for Business ? Operational
API Operational
Webhooks Operational
Box integration ? Operational
Dropbox integration ? Operational
OneDrive integration ? Operational
Calendar integration Operational
Salesforce integration Operational
Exports Operational
Proovr Operational
Access Control Operational
90 days ago
99.09 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024
S2 - All On Premise Access Control Systems are down
Resolved - We are pleased to inform you that the issue has now been resolved. Our teams have completed the necessary actions and verified that the service is now functioning normally.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
Oct 22, 10:17 CEST
Monitoring - We have implemented a solution for the issue affecting the Access Control system and are currently monitoring the situation to ensure stability and performance. Our CloudOps team is overseeing the process to confirm that the issue has been fully resolved.

Next Update : 11 am CEST
Oct 21, 19:00 CEST
Update - We are continuing to investigate the issue. We have ruled out any certificate eroors and are investigation connection logs now. We will keep you updated on the progress.

Next Update: 7 pm CEST
Oct 21, 16:50 CEST
Update - We are continuing to investigate the issue. We have ruled out any certificate eroors and are investigation connection logs now. We will keep you updated on the progress.

Next Update: 7 pm CEST
Oct 21, 16:49 CEST
Update - We are continuing to investigate the issue. Aprreciate our patience.

Next Update: 05:00 PM CEST
Oct 21, 14:01 CEST
Investigating - All On-premise Access Control Extenders are offline. Our teams are actively investigating the issue and we will update you on the progress.

Next Update: 02:00 PM CEST
Oct 21, 10:53 CEST
Oct 21, 2024
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Elevated response times in Proxyclick admin dashboard
Resolved - We are pleased to share that this incident is resolved as we have confirmed full restoration of admin response time performance.
We will publish our root cause analysis findings on this incident within 10 business days.
Oct 9, 07:18 CEST
Update - The systems are functioning normally. We shall continue to monitor the situation for extended period of time.

Next update: 03:30 US Central time on October 9, 2024.
Oct 8, 18:01 CEST
Monitoring - The system is operational now. We shall continue to monitor the situation.

Next update: 11:00 US Central Time.
Oct 8, 16:27 CEST
Update - We believe we have identified the root cause of the issue. The impact is currently intermittent. To resolve the issue, we will be restarting the database service at 15:30 CET. This will result in an approximately 30-minute outage. We expect the service to be fully restored after the database restart.

During this period, our services will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our systems.
Oct 8, 15:27 CEST
Update - We are continuing to investigate this issue.
Oct 8, 15:23 CEST
Update - Our Infra team is actively working to determine the root cause of the disruption and assess its impact.

We will provide next update in 4 hours.

Thank you for your patience as we work to resolve this issue.
Oct 8, 13:04 CEST
Update - Our Infra team is currently investigating the issue to identify the cause and take remedial actions.

Next Update in 2 hours.
Oct 8, 10:57 CEST
Investigating - We are currently investigating reports of increased loading times and slow response in the Proxyclick admin dashboard.
Oct 8, 09:46 CEST
Oct 8, 2024
Important Notice: Emergency Maintenance Scheduled
Completed - The scheduled maintenance has been completed.
Oct 8, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 15:30 CEST
Scheduled - We are writing to inform you of an emergency maintenance operation that we are doing to mitigate the performance issues we are facing with the system currently.

Scheduled Downtime:
Date: October 8th 2024
Time: 08:30 Central Time to 09:00 Central Time
Duration: Approximately 30 minutes

During this period, our services will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our systems.
Oct 8, 15:21 CEST
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