Update - Workaround: We’ve confirmed that this issue impacts only unexpected (walk-in) visitors. As a temporary workaround, we recommend registering visits in advance to ensure QR code badges are generated correctly.

Fix: Our engineering team has developed a fix and submitted it for expedited review with the Apple App Review Board. We’ll notify you as soon as the updated version is approved and available for download.

Thank you for your continued patience.

Next Update in 4 hours.

Jul 18, 2025 - 10:49 UTC
Identified - We are currently investigating an issue affecting the generation of printed QR codes in the latest production release of our Kiosk software (Version V4.1.27, released July 17, 2025).

Our engineering team is actively working on a fix. In the meantime, if you have not yet updated to this version, we recommend pausing the update to avoid disruption.

We sincerely apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they become available.

Next Update: Within 24 hours

Jul 18, 2025 - 10:07 UTC

About This Site

Welcome to the Eptura Visitor status page, where you can get real-time information on system performance. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with Eptura Visitor, don't hesitate to get in touch with us at support@proxyclick.com and we'll get back to you as soon as we can.

Dashboard ? Operational
iPad app ? Operational
Browser-based Kiosk ? Operational
SMS ? Operational
Mail ? Operational
Slack ? Operational
Skype for Business ? Operational
API Operational
Webhooks Operational
Box integration ? Operational
Dropbox integration ? Operational
OneDrive integration ? Operational
Calendar integration Operational
Salesforce integration Operational
Exports Operational
Proovr Operational
Access Control Degraded Performance
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 18, 2025

Unresolved incident: QR Code Printing Issue in Kiosk Version V4.1.27.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.