Unable to access or load the Dashboard

Incident Report for Eptura Visitor

Resolved

The incident has been resolved. Instabilities on our API cluster caused slowdowns and timeouts during a period of approximately 30 minutes.
Posted Aug 08, 2019 - 17:18 UTC

Monitoring

A fix has been implemented and are currently monitoring the results.
Posted Aug 08, 2019 - 16:32 UTC

Investigating

We are currently investigating. Some users are experiencing issues accessing the Dashboard page and/or are unable to log in.
Posted Aug 08, 2019 - 16:09 UTC