Kiosk app unable to activate

Incident Report for Proxyclick

Resolved

An issue was identified with the Proxyclick kiosk app, the app was unable to activate and sync with Proxyclick locations.

Kiosk apps already activated and running were not impacted, however intermittently it was not possible to activate new kiosk app configurations or restart existing ones.

This issue was resolved at 12:45 CET 01/07/24

An HTTPs certificate required for the kiosk app activation process was revoked in error by the 3rd party issuer, this has since been corrected with a new certificate applied.

Posted Jul 01, 2024 - 13:17 CEST

This incident affected: iPad app.