Users may be unable to access the Dashboard

Incident Report for Eptura Visitor

Postmortem

A security update was deployed to our production environment, this unexpectedly resulted in multiple authentication methods for the platform being restricted. The update rollback was initiated around 12:48 CET with a full recovery at 13:12 CET.

Posted Feb 27, 2024 - 14:01 UTC

Resolved

Incident resolved, no further errors recorded from 13:12 CET onwards.
Posted Feb 21, 2024 - 18:31 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 21, 2024 - 12:20 UTC

Monitoring

Issues related to this incident should now be resolved, we will continue to monitor all authentication endpoints for any unexpected behavior
Posted Feb 21, 2024 - 12:20 UTC

Identified

A root cause has been identified and a fix is currently being deployed to our production environment.

We expect performance to stabilize within the next 30 minutes.
Posted Feb 21, 2024 - 12:06 UTC

Investigating

We are currently investigating reports of login authentication failures for the Proxyclick Dashboard
Posted Feb 21, 2024 - 11:25 UTC
This incident affected: Dashboard.