Users may be experiencing issues with access to Dashboard

Incident Report for Eptura Visitor

Resolved

This incident has been resolved and access to Dashboard, operational Access Control integrations and kiosks have been confirmed. The status will be updated with the root cause as soon as available.
Posted Sep 18, 2019 - 20:34 UTC

Monitoring

Systems are operational, the impact was minor and a limited amount of users were impacted. We are currently monitoring the situation and will update with details as soon as available.
Posted Sep 18, 2019 - 20:21 UTC

Update

We are continuing to investigate this issue.
Posted Sep 18, 2019 - 20:01 UTC

Investigating

We are currently investigating a potential issue impacting some users' ability to access Dashboard. Access Control integrations and kiosk may be impacted as well.
Posted Sep 18, 2019 - 19:53 UTC
This incident affected: Dashboard, iPad app, and API.
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