We are pleased to inform you that the issue concerning the missing downloads for Visitor has been successfully resolved following the restoration of backups. Our internal team has completed all necessary remediation steps and confirmed that the service is operating normally after a period of monitoring.
A detailed Root Cause Analysis (RCA) is currently underway to thoroughly investigate the incident. The report will be published on our Status Page within the next 10 days.
We sincerely appreciate your patience and cooperation throughout this process.
Posted May 16, 2025 - 07:11 UTC
Update
As the issue was widespread and affected the Americas region as well, we shall continue to monitor the situation during Americas working hours today and mark the incident as resolved at or after 0700 UTC on 16 May 2025.
Posted May 15, 2025 - 13:02 UTC
Monitoring
All the backups have been restored successfully. As the issue has now been resolved, we shall monitor the situation for next 4 hours and progress it to resolved after that.
Posted May 15, 2025 - 09:21 UTC
Update
The final backup is in the final stages of being restored. We shall post an update once the restoration is completed.
Posted May 15, 2025 - 09:05 UTC
Update
Two of the three backups have been successfully restored. We are currently awaiting the completion of the remaining restoration processes. Our Cloud Operations team is diligently working to restore all data. We appreciate your patience as we navigate this process. The next update will be provided at or before 9 AM UTC.
Posted May 15, 2025 - 05:59 UTC
Update
Our Cloud Operations team continues to work on restoring data. We appreciate your patience we work through this. Our next update will be provided at 6 AM UTC.
Posted May 15, 2025 - 02:00 UTC
Update
Our Cloud Operations team continues to work on restoring data. We appreciate your patience we work through this. Our next update will be provided 2am UTC.
Posted May 14, 2025 - 23:33 UTC
Update
One of the three backups has been successfully restored. We are waiting for the rest to complete the restoration.
Posted May 14, 2025 - 20:39 UTC
Identified
Our infrastructure team has identified that the issue is with the image storage, and they are trying to fix this. In the meantime, as a workaround user's should be able to replace the missing images (e.g. in badge design) by uploading a new ones.
Posted May 14, 2025 - 17:08 UTC
Update
We have identified that customer logos are not visible from their sites, and the badges are no longer downloading or printing because they can't find the image from the linked path. Our infrastructure team is currently investigating the issue. Next update on 7:01 PM UTC.
Posted May 14, 2025 - 17:02 UTC
Update
We are continuing to investigate this issue.
Posted May 14, 2025 - 16:54 UTC
Investigating
S2 - Issues in the download and printing of badges