We are pleased to share that this incident is resolved as we have confirmed full restoration of admin response time performance. We will publish our root cause analysis findings on this incident within 10 business days.
Posted Oct 09, 2024 - 07:18 CEST
Update
The systems are functioning normally. We shall continue to monitor the situation for extended period of time.
Next update: 03:30 US Central time on October 9, 2024.
Posted Oct 08, 2024 - 18:01 CEST
Monitoring
The system is operational now. We shall continue to monitor the situation.
Next update: 11:00 US Central Time.
Posted Oct 08, 2024 - 16:27 CEST
Update
We believe we have identified the root cause of the issue. The impact is currently intermittent. To resolve the issue, we will be restarting the database service at 15:30 CET. This will result in an approximately 30-minute outage. We expect the service to be fully restored after the database restart.
During this period, our services will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our systems.
Posted Oct 08, 2024 - 15:27 CEST
Update
We are continuing to investigate this issue.
Posted Oct 08, 2024 - 15:23 CEST
Update
Our Infra team is actively working to determine the root cause of the disruption and assess its impact.
We will provide next update in 4 hours.
Thank you for your patience as we work to resolve this issue.
Posted Oct 08, 2024 - 13:04 CEST
Update
Our Infra team is currently investigating the issue to identify the cause and take remedial actions.
Next Update in 2 hours.
Posted Oct 08, 2024 - 10:57 CEST
Investigating
We are currently investigating reports of increased loading times and slow response in the Proxyclick admin dashboard.
Posted Oct 08, 2024 - 09:46 CEST
This incident affected: Dashboard, iPad app, Browser-based Kiosk, SMS, Mail, Slack, Skype for Business, API, Webhooks, Box integration, Dropbox integration, OneDrive integration, Calendar integration, Salesforce integration, Exports, and Proovr.